FAQs

How can I contact you?

You can email us at driedshroomstore@gmail.com, and our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping!

Where do you ship from?

We ship all orders from our warehouse.

Can I change or cancel my order?

We aim to process orders as quickly as possible, so any changes or cancellations must be requested within 12 hours of placing your order. After this time, we cannot guarantee changes. However, you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed Monday to Friday and typically ship within 1-3 business days. Please allow extra time during holidays and peak sale periods.

How long will it take to receive my order?

Orders generally take 3-5 days to arrive in the UK, international orders will depend on your location and shipping method.

What if I don’t receive my order?

If your order has not arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Our prices are tax-free in GBP, meaning you may be required to pay customs duties and import taxes depending on your country’s regulations. These charges are not covered by us. For more details, please check with your local customs office.

How do I return an item?

Please contact us at driedshroomstore@gmail.com, and we’ll guide you through the return process.

What if my item is defective, incorrect, or damaged?

If you receive an incorrect, defective, or damaged item, please email us with your order number and photos of the product upon arrival. We’ll do our best to resolve the issue as quickly as possible.

When will I receive my refund?

Refunds will be credited back to your original payment method. If you paid by credit or debit card, refunds typically take 7-10 business days to process. If you don’t see the refund in your account, please contact your bank or credit card provider.